A: Here are some things to keep in mind when hiring a snow blowing contractor:
     - The company has a long history in the area and has clients in your neighbourhood.
      -The company is registered with the Better Business Bureau and licensed by the City of Ottawa.
     -The company has general liability insurance covering snow removal.
      -Is the company responsive to your needs, calls and requests?
     -How much snow must fall before they come and what time do they start?
     -Does the company have environmentally friendly equipment snow blowers or plow trucks?
     -Does the company offer credits for light winters?
     -Does the contractor respect their contract, perform after city plow cleanups, and guarantee service until April 15th?

A: Yes, as a valued Capital Services Customer, you are entitled to numerous discounts. We believe in giving our Community the best service for the best price and putting our community first. As a Capital Services Customer you will be rest assured that we will keep your laneway safe and accessible all winter at an affordable price.

Capital Services also offers a credit for light winters, if there is less than 150cm of snow fall you get a credit for next year's snow blowing!

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A: The size of the laneway and whether it is private or shared, will determine the price and discounts available to you.  If you are unsure what type of laneway you have, please go to our registration page to see a visual description.

A: The GPS Live View created confusion for customers when multiple tractors work in close proximity. We use North America's best routing system which provides our clients with live, real time notification via call, text or email. When signing up let us know how you would prefer to receive your notification. Our system shows real accountability, not just a report created by the office administration.
Would you like to see how often, exact time and who cleared your driveway? We can send you a report upon request to your email.

A: Refer to our action plan posted ahead of each event, see our News section and Facebook for updates. Special requests can be made through our automated dispatch system, but we believe in the personal touch so there will always be someone in the office to answer the phones or your emails.

A: Certainly, we can still plow your laneway, however some gravel may be displaced onto your lawn until a base of snow has been built up or the ground freezes enough for the stones to harden.

A: When salt is applied to a laneway, it will inevitably end up on your lawn during snow blowing. This can be quite damaging to property and the environment, as well as damaging to your grass.  There are many alternative eco-friendly abrasives on the market.  One product we use is the Eco Ice Grip, made from wood chips treated with magnesium chloride which help the chips melt slightly into the ice, creating safe and durable traction on your walkways and driveways. The Eco Ice Grip is eco-friendly, cost effective and will not be tracked into the house by your boots.

A: The following are some precautions to take to avoid the possibility of damage to your laneway:
      -Carefully mark any obstacles on your laneway prior to the first snowfall
      -Lower any paving stones that may have lifted to make them even with the rest.
      -Make sure that any grates or water shut-off valves are flush with your laneway.
           

A: Our drivers make every effort possible to make sure there is no damage done to any laneways. However, minor discolouration and scratches can occur, especially if your interlock is uneven.
We are not liable for any scratches, rust marks or damage caused to heaved, chipped or uneven asphalt or interlock surfaces.
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Upon request, we can also place extra laneway markers to ensure the drivers stay away from any uneven spots or objects that may become invisible when covered by snow.  Examples include: retaining walls, steps, elevated patio stones, and wheelchair ramps.

A: If your driver accidently damages something on your property, they are required to take note immediately, as well as the date and time of the occurrence. It will then be logged into our
damages report and followed up in the spring for repair. We do suggest that customers call the office or send an email to ensure no damages get missed.

Excluded from repair are any and all items left on the driveway, including but not limited to; downspouts that extend into the driveway, basketball nets, hockey sticks,
Christmas lights, extension cords, plant pots, garbage cans, and recycling bins.